Support

Get in touch: email idleloom@maistudio.co. Telling us your device, your OS version, and what you were doing when it went wrong gets you a useful answer far faster.

I bought something and don't have it. Open the game, tap SHOP on the bottom bar, and choose "Restore purchases" at the bottom of the list. That recovers everything bought on the store account currently signed in on the device. If it still doesn't appear, email us and mention which item and which store.

I want a refund. Apple and Google are the merchants for every purchase, so refunds go through them: reportaproblem.apple.com on iOS, or Play Store → Order history on Android. We can't issue a store refund ourselves, but do tell us what went wrong.

I lost my mill. Your save is stored only on your device and is never uploaded (see the Privacy Policy). Deleting the app, resetting the device, or switching to a new phone will lose your progress, and we have no copy to restore. Purchases, unlike progress, always come back through "Restore purchases".

Does it keep weaving while closed? Yes. The mill runs while the app is in the background or closed, and you're credited when you return. There's a cap on how much a single absence can bank, so a very long trip away won't pay the whole time.

Do I need an account or the internet? Neither. There is no sign-in of any kind, and the whole game works offline. A connection is only needed to load the Shop or make a purchase.

Can I pay to get better designs? No, and that's deliberate. Nothing on sale affects the rank a weave earns, the stars it pays, or your standing — purchases are conveniences and colours. The craft is yours.

Something's broken, or I have an idea. Both are welcome at the same address. Bug reports with a screenshot are the most useful thing you can send us, and feature requests genuinely do shape what gets built next.